Q. How long does shipping take.
Shipping takes 3-15 BUSINESS days NOT including weekends & orders aren’t sent out on Holidays or on weekends. (10-25 BUSINESS days during high volume times meaning if you placed a order on a SALE) if this is a issue please do not order. Once order is Shipped that’s when you will receive tracking number. Please check spam folder and/or search inbox for Bestie Gang emails (We are taking extra precautions with Covid) Orders do not ship until they are fully processed. please take order processing time into consideration
Q.Was my order received
Once you place a order on www.bestiegang.com you will receive a confirmation email with a Order # stating your order has been received. IF not email you entered may have been entered wrong
Q. How do I change or cancel my order?
We are sorry to inform Every purchase is a final sale & We don’t have authorization to cancel orders.
Q. Can I return or exchange an item?
Exchanges are acceptable for any damaged product ONLY. If you have received any damaged items, you must contact us via email at email@example.com, with a picture of damaged items & label within 24/48 hours of receiving the damaged products.
Q. My item was stolen, How can I get a refund?
Unfortunately, we are not responsible for lost or stolen items. We suggest getting a PO Box to prevent that.
Q. I gave an incorrect address, Can I get a refund?
We are sorry to inform, If you provided an incorrect address at checkout, a refund will not be granted but if you notice it same day you place & before your order is shipped a $7 Address change fee is needed to go into system & manually correct. Doesn’t matter if you forgot ex apt # or one letter it’s ALL apart of your address. if not order will go to address you listed
Q. What service do you use for shipping?
USPS ONLY. www.usps.com to track & locate updates
Q. What happens when my order is returned to sender?
Once your order is returned to us the sender, we will will issue a store credit in the full amount of your order minus the shipping cost.
Q. Do you ship internationally?
Q. I am an international customer. Do I have to pay customs and taxes?
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Q. My order was returned due to wrong address
For returned items If you received free shipping you will be responsible for the reshipping amount for priority shipping of $14 NOT $7 that is for address change only & $9 for First class mail
Q. I received the wrong order or missing item what do I do
Any order discrepancies MUST be reported within 48 hours of receiving your merchandise. Your label on your package is your proof of purchase and it must be presented for ALL discrepancies. This includes, missing,Wrong and damaged items. You will need to upload a picture of the items received, the label on package, and email those along with the issue you are seeking to get resolved to firstname.lastname@example.org or hit contact
The value of the store credit will be in the amount the item was purchased for Shipping fees are non-refundable.